Privacy Policy

LogisAI ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our logistics platform, APIs, website, and related services (the "Services").

1. Information We Collect

Information you provide

• Account information — Name, email address, phone number, company name, job title, and billing address when you create an account or contact us
• Company profile — Industry, fleet size, delivery volume, and pricing plan selection
• Logistics data — Data you submit to the Services about your deliveries, including order details, addresses, routes, driver information, and delivery confirmations
• Communications — Messages, feedback, and support requests you send to us

Information collected automatically

• Usage data — API calls, feature usage, login activity, and performance metrics
• Location data — GPS coordinates from driver mobile apps used for real-time tracking and route optimization
• Device and browser information — IP address, browser type, operating system, and device identifiers
• Cookies and similar technologies — Session cookies for authentication and analytics cookies

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the Services including route optimization and dispatch
• Process deliveries, generate tracking information, and calculate ETAs
• Authenticate users and secure your account
• Send transactional communications (delivery updates, alerts, notifications)
• Provide customer support and respond to inquiries
• Train and improve our AI models for better route optimization and predictions
• Monitor and improve the performance, security, and reliability of the Services
• Detect and prevent fraud, abuse, and security incidents
• Comply with legal obligations and enforce our Terms of Service

3. How We Share Your Information

We do not sell your personal information. We may share information with:

• Service providers — Third-party vendors that help us operate the Services, including cloud infrastructure providers, mapping services, and analytics tools
• Your end customers — Delivery tracking information is shared with your customers through tracking links as configured by you
• Legal compliance — When required by law, subpoena, or government request
• Business transfers — In connection with a merger, acquisition, or sale of assets

4. Data Storage and Security

Your data is processed and stored in secure data centers. All data is encrypted in transit using TLS 1.2 or higher and at rest using AES-256 encryption. We implement role-based access controls and regular security assessments.

5. Data Retention

We retain your information for as long as your account is active or as needed to provide the Services. After account termination, we retain data for up to 30 days to allow for data export. Some data may be retained longer to comply with legal obligations.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access — Request a copy of the personal information we hold about you
• Correction — Request correction of inaccurate or incomplete information
• Deletion — Request deletion of your personal information
• Portability — Request your data in a structured, machine-readable format
• Restriction — Request that we limit processing of your information
• Withdraw consent — Withdraw consent for optional data processing at any time

To exercise any of these rights, contact us at privacy@logisai.com. We will respond within 30 days.

7. Cookies

We use the following types of cookies:

• Essential cookies — Required for authentication, security, and core functionality
• Preference cookies — Remember your settings and preferences
• Analytics cookies — Help us understand how the Services are used

8. Children's Privacy

The Services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or through the Services at least 30 days before they take effect.

10. Contact Us

If you have questions or concerns about this Privacy Policy, contact us at:

privacy@logisai.com

LogisAI
464 Lake Shore Rd Unit 8 Suite # V30, Oakville ON L6H 1M3 Canada